FAQS

Each custom product takes 3-5 days to create from scratch. To reduce the time it takes to get the product to you, our custom products are developed, finished and customised before being sent directly from our overseas warehouse. This significantly reduces the wait times for customers. Due to the customisation the average delivery time ranges roughly 14-21 business days.

Due to their personalised nature, custom products are unable to be returned unless there is a clear fault or error in the product. Non-custom lifestyle essential products fall under our 14 day free return policy.

Please refer to our interactive size guides on each product page. If you are still unsure please email our friendly support team and they will help you make an informed decision.

Our custom products are created and sent from our warehouses in China and the USA

Shipping is free on orders over $79! Delivery depends on your location but we ask to allow 5-9 days

On the off chance your pup doesn’t like it or you would like to exchange the bed, please email our support team and they will be able to provide you with a return shipping label and all the instructions you need.

Sure, as long as our fulfilment team haven’t already shipped your order. If they have please allow for the bed to be delivered and leave it unopened so they can provide you with a return shipping label.

If the order has not been shipped yet email in with “URGENT order edit” in the subject title. The team will make any amendments, if it has been shipped they will work with you and the courier to have it redirected where possible

we will organise a return shipping label for you

e will look into it for you

If the item has a specified “sent” date beside it in brackets this means the item is a presale purchase and you will receive that item in 2-8 business days from this “sent” date.